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FAQ

Our happiness team is always here to assist.

FAQ

We accept debit card, credit card, net banking, Wallet, and UPI.

If you need to change something in your order, please contact us immediately. We usually process orders within 30 minutes, and once we have processed your order, we will be unable to make any changes.

How can I be sure that the delivered products will be fresh?

All items delivered by us come with a manufacturing date & an expiry date. If you notice any damage of packaging, wrong product shipped in the order, at the time of delivery, you can request return through our e-commerce website. Please refer to our “Cancellation and Refund Policy” for further details.

What if I am not home at the time of order delivery?

Our logistics vendors, will make a total of 2 attempts to deliver at your given delivery address. So if you miss your delivery on first attempt you can always grab it at second or ask your neighbor to collect it.

Do you deliver to all cities?

We deliver across India. Frozen products are currently delivered only in Ahmedabad and Pune.

What is the estimated shipping time? How will I know when the order is shipped?

With every order, you will receive an email and message containing the details of the order placed by you. Usually it takes about 3-4 business days for the products to be shipped.

Once the order is made, can the order be cancelled?

The order placed by the Customer /Guest can be cancelled only before the order is shipped. The amount will be refunded to you either in the form of store credit or in the same mode you have paid within 30 working days. Please refer our cancellation and Return Policy for further details.

What about any hidden costs (CGST, SGCT etc.)?

GST is charged on the order which you will have a chance to review in your Shopping Cart. We do not charge any other additional charges.

In case what you have received differs from what you have ordered, how can we return the Product?

We do have very rigorous checks in place during our dispatch process but at times a few hitches might go unnoticed. In case of wrong product shipped you can go on e-commerce website and request to return the product. For more information, please refer our cancellation and Return Policy section.

Do any of the products have any form of added preservatives or artificial flavors?

None whatsoever. All our products are preservative free and do not contain any artificial flavoring substances.

Which method do I use for preparation/cooking of the food?

Each product has clear preparations instruction methods printed on the packaging. We do not have a preference and all the methods will work perfectly well so please use the one most convenient to you.

Are the products available in bulk packs?

Yes. We offer bulk packs for our entire range of products. These are used by canteens, guesthouses, hotels, restaurants, cafes, hospitals, schools and many other commercial kitchens. For more information write to us at marketing@sankalponline.com or call 079-40710000 / +91 99799 69729