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FAQ

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FAQ

We accept debit card, credit card, net banking, Wallet, Store Credit and UPI.

If you need to change something in your order, please contact us immediately. We usually process orders within 30 minutes, and once we have processed your order, we will be unable to make any changes.

All items delivered by us come with a manufacturing date & an expiry date. If you notice any damage of packaging, wrong product shipped in the order, at the time of delivery, you can request return through our e-commerce website. Please refer to our “Cancellation and Refund Policy” for further details.
Our logistics vendors, will make a total of 2 attempts to deliver at your given delivery address. So if you miss your delivery on first attempt you can always grab it at second or ask your neighbor to collect it.

We deliver across India. Frozen products are currently delivered only in Ahmedabad and Pune.

With every order, you will receive an email and message containing the details of the order placed by you.  Usually it takes about 3-4 business days for the products to be shipped.

The order placed by the Customer /Guest can be cancelled only before the order is shipped. The amount will be refunded to you either in the form of store credit or in the same mode you have paid within 30 working days. Please refer our cancellation and Return Policy for further details.

GST is charged on the order which you will have a chance to review in your Shopping Cart. We do not charge any other additional charges.
We do have very rigorous checks in place during our dispatch process but at times a few hitches might go unnoticed. In case of wrong product shipped you can go on e-commerce website and request to return the product. For more information, please refer our cancellation and Return Policy section.
None whatsoever. All our products are preservative free and do not contain any artificial flavoring substances.
Each product has clear preparations instruction methods printed on the packaging. We do not have a preference and all the methods will work perfectly well so please use the one most convenient to you.

Yes. We offer bulk packs for our entire range of products. These are used by canteens, guesthouses, hotels, restaurants, cafes, hospitals, schools and many other commercial kitchens. For more information write to us at marketing@sankalponline.com or call 079-40710000 / 27499300.

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